e-Mentor Pro supports a mentor with multiple mentees and vice versa. It is designed so that people may play several roles, for example a coordinator may also be a mentor, and some mentees may also become mentors of younger children.
Most of our users use a mixture of Face-to-Face (F2F) and e-mentoring because they complement each other.
The
system is built around the protection of the mentee. Authority
to enter the system and pair the participants flows from the top,
based on best practice child-protection.
When the coordinator starts the mentoring pair then they can send mentoring e-mails via the system to each other. Neither will know the real e-mail address of the other.
Real
e-mail addresses are held securely encrypted in the e-Mentor Pro database.
All mentoring e-mails pass through e-Mentor Pro and are recorded so that there
is a record of all that happens. As it arrives, each e-mail is checked for
suspicious words and may be referred to a coordinator. A random selection
of the e-mails is extracted for inspection by the coordinator.
Once mentoring has begun, the mentor and the mentee will receive their mentoring
e-mails from e-Mentor Pro at their normal e-mail address or by logging on
to the web site, and can send their mentoring e-mails using their normal e-mail
process or through the web site.
SMS
2-WAY - optionally, mobile phone texts may be used as an extra communication
method - each message can be sent and/or received on mobile phone in addition
to emails through the system or using standard email. Also, in an emergency,
a mentee can send a text to an emergency number, which allows them to instantaneously
alert the emergency services and helps to locate the mentee. each message
is sent in triplicate to the three media, and the text is logged and time-stamped.
Mentors generally use their normal e-mail processor as part of their daily
work. Mentees can use either the school e-mail system or the website to read
and reply to mentoring e-mails. If they are registered for SMS 2-way, that
is added as a third method.
FORUMS
e-Mentor Pro also includes support for forums which are like a public
noticeboard on the web which all the members can see and where each can add
his or her opinions. These forums are intended to build a community of interests
and to share knowledge and experience and have the same protection as e-mails.
DOCUMENTS
Confidential documents may be stored and transmitted fully protected by 128-bit
encryption.
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